Payments and Delivery

Payments and Delivery

Payments

The website www.gofresh32.com enables the following payment methods:

  • Cash on delivery: Payment is made directly to the GLS courier upon receipt of the package.
  • Credit card payment: We accept Mastercard, Visa, Diners and Maestro through the online payment provider Mollie.
  • PayPal payment: At the end of the ordering process, you are redirected directly to the PayPal system where you can make the payment.

Delivery

Our products are delivered by GLS. In our FRESH 32 online store you can choose the delivery method that suits you best: GLS Direct Delivery to your chosen address, or delivery to a GLS Parcel Locker. You can check the status of your parcel at any time via the GLS Slovenija website or the GLS app, where you can track your delivery, check the estimated delivery time and manage certain delivery options. Parcel tracking is available at gls-group.com, and the GLS app can be found at gls-group.com/SI/sl/prejeli-paket/gls-app. For successful delivery it's very important to enter a correct email address and mobile phone number when ordering, since GLS may notify you by email, SMS/Viber message, or through the GLS app.

GLS Direct Delivery

GLS Direct Delivery means that a GLS courier delivers your parcel to the address you provide when ordering - this can be your home address, work address, someone else's address, or another chosen address in Slovenia. GLS generally delivers the parcel to the first entrance door at the address, in accordance with the general terms of business of GLS Slovenija.

Delivery to a GLS Parcel Locker

If you choose delivery to a GLS Parcel Locker, your parcel will be delivered to the chosen locker, and you can pick it up whenever suits you best. GLS Parcel Lockers are accessible 24 hours a day, so pickup is possible even outside regular working hours. Once your parcel is ready for pickup, you'll receive a notification with a pickup code — at the locker you enter the code, the compartment opens, and you take your parcel. The advantages of picking up from a GLS Parcel Locker are that you collect your parcel whenever you have time, lockers are available 24/7, there's no need to wait for a courier, pickup is quick and simple, you collect the parcel at a location that suits you, and for cash-on-delivery payments the locker generally accepts payment by card or via FLIK. You can find your nearest GLS Parcel Locker at gls-group.com/SI/sl/gls-iskanje-parcelshop. Your parcel will wait for you at the GLS Parcel Locker for 3 days, in addition to the day of delivery to the locker - if not collected within that time, it may be returned to the sender.

How do I track my parcel?

Once your order is ready or has shipped, you'll receive a tracking number, which lets you check where your parcel is and its current status. Tracking is available via the GLS website, via notifications by email, SMS, Viber or WhatsApp (+38641496496), or through the GLS app. In the GLS app you can track your parcels live, check the estimated delivery time, find a GLS Parcel Locker or Parcel Shop, and manage certain delivery options.

Delivery Notifications

GLS can notify you about the delivery process by email, SMS or Viber message, provided correct contact details were entered when ordering, so we recommend always double-checking that your email address and mobile number are correct when placing an order. GLS may notify you when the parcel is ready at the sender, when it's handed over for delivery, before delivery, on the day of delivery, when it's delivered to a GLS Parcel Locker or GLS Parcel Shop, if the parcel is awaiting pickup, or if an agreement is needed for a different delivery method or day. If delivery options are enabled, you can use the link in the notification to make changes yourself, such as redirecting the parcel to a GLS Parcel Locker or Parcel Shop, changing the delivery address, choosing a different delivery day, or another available option. If your contact details are incorrect, GLS may not be able to send notifications by email, SMS or Viber.

What happens if I'm not at the address?

If you're not at the chosen address at the time of delivery, you'll receive a notification or instructions for further pickup or a change of delivery, provided correct contact details are available. You can then redirect the parcel to a GLS Parcel Locker, a GLS Parcel Shop, another address, or choose a different delivery day. If the recipient isn't at the address at the time of delivery, can't be reached at the phone number provided, and the delivery address is near a GLS Parcel Locker, the courier may leave the parcel at the nearby locker - in this case the recipient receives a notification with pickup details. For cash-on-delivery parcels, payment at the Parcel Locker is only possible by card. If GLS doesn't have a correct email address or phone number, they may not be able to notify you electronically, so it's very important to enter accurate details when ordering.

Picking Up a Parcel at a GLS Parcel Locker or Parcel Shop

If your parcel is delivered to a GLS Parcel Locker or GLS Parcel Shop, you'll receive a notification with pickup information. If you don't collect the parcel in time, GLS may send additional reminders via SMS, Viber, email or the GLS app, and if the parcel still isn't collected after these reminders, it may be returned to the sender. At a GLS Parcel Locker you receive a pickup code, which you enter after selecting "collect parcel" on the locker, opening the compartment to take your parcel; the parcel waits for you for 3 days in addition to the day of delivery to the locker, and for cash-on-delivery payments only card is accepted. If your parcel is delivered to a GLS Parcel Shop, you can collect it at the stated location during the shop's opening hours; there it waits for you for 4 days in addition to the day of delivery. Pickup at some GLS Parcel Shops may involve additional costs charged by the individual partner. Individual GLS Parcel Shop partners may change their pricing, and current price lists are always published at the pickup location or on the GLS Slovenija website. If the recipient chooses pickup at a Parcel Shop themselves, any additional costs are borne by the recipient; in the case of returns or cancellation of the contract, FRESH 32 is not obliged to reimburse additional costs incurred due to pickup at a Parcel Shop.

Where Do I Get My Tracking Number?

You'll receive your tracking number in the shipping notification for your order, usually by email, SMS or Viber message, once the parcel is ready or handed over to GLS. You can also always check the GLS app. If you haven't received your tracking number, first check your spam or promotions folder. If you still can't find it, contact us at support@gofresh32.com and we'll be happy to check the status of your order.

Damaged Parcel or Damaged Products

If you notice upon pickup that your parcel is damaged, we recommend noting the damage right away and photographing the parcel. Please report the damage to us as soon as possible, and no later than [5 days] after receiving the parcel, at support@gofresh32.com, including in your message the order number, the parcel tracking number, a description of the damage, photos of the outer packaging, and photos of the damaged products. Once we receive your report, we'll review the case and let you know the next steps regarding a replacement, refund, or other appropriate solution.

General Delivery Terms

Parcel delivery is carried out in accordance with the general terms of business of GLS and the general terms of business of FRESH 32.